The Story Behind Proper Plumbing
Most people don't dream of becoming plumbers. Neither did Scott MacPhail. But a helper job after school changed everything. The work was challenging, hands-on, and most importantly - it mattered. People needed help, and he could fix their problems.
Over the years, Scott MacPhail mastered his craft, working with plumbing companies and general contractors. Through years in the field, working with plumbing companies and general contractors, Scott MacPhail saw what "proper" plumbing should look like. And too often, what he saw in the industry wasn't it. Missed appointments? Not proper. Confusing bills? Not proper. Empty promises? Definitely not proper.
The Proper Way Forward
That's what drove Scott MacPhail to create Proper Plumbing. Not to build some huge corporation, but to give people what they actually need - plumbers who show up when they say they will, do the job right, and explain things clearly. Being family-owned isn't just a label for us. We're here to do plumbing properly - with real care, honest work, and respect for every home we enter. Because at the end of the day, this isn't just business. It's about making sure our neighbors get the service they deserve.
Testimonials
What Our Customers Say About Us
Based on 83 reviews
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We had a leak underneath our sink which I attempted to reepair myself with no success. I phoned Proper Plumbing & spoke with Brittany. She was friendly, exceptionally knowledgeable, and was ensured that she asked all needed questions to get the information to our technician.Scott arrived at our home early the next day, and had our "problem" diagnosed and fixed within minutes. The drain hose from our dishwasher had slipped off the garbage disposal, causing the leak. I was ready to pay my bill, when Scott said "I really didn't repair or replace anything. There's no charge."My wife and I were shocked, and we both agreed that with ethics like his, Scott now had us as life long customers. Kudos to Scott and as we later found out, his wife Brittany for such exceptional service.
From the estimate through delivery, Scott and his team were phenomenal. We needed our sewer line replaced, and the Proper Plumbing team did fantastic work AND educated us through the process. When we ran into new issues as they began work, Scott took time to talk me through the what and the why and, in many cases, suggested options for me to think through. I didn't feel pressured or upsold at all but his intention was making us happy with the end result.It was clear from day one that the Proper Plumbing team cared deeply about getting our lives back to normal and minimized complexity wherever possible. I would highly recommend this group to anyone in the San Diego area in need of anything from simple plumbing jobs all the way to large, complex ones.I interviewed a number of companies before choosing Proper Plumbing but their plan of attack and cost fit what we were looking for the best. 5 stars.
I needed my PRV replaced, and could not get the old one off for the life of me. Monday I called Proper Plumbing and was cheerfully assured by Brittany they could absolutely help me with this small job. As this was not an emergency, she scheduled me for a morning appointment that Thursday. Tuesday she called to let me know they had an opening for this Tuesday afternoon if I wanted it. Once accepted, Scott called immediately to get the details of the job and let me know the process. Within 1/2 hour of our conversation Clint arrived. Clint was extremely friendly, knowledgeable, and courteous, graciously waiting for me to finish up a work call. He quickly assessed the situation, explained my options, and let me decide what I thought was best for my situation. Scott called with my option pricing, and explained the work that would be done. Clint graciously let me take care of the paperwork so I could go back to my work. Everything was completed just as promised, and I could not be more pleased. Thank you all for making this as painless as possible, and double kudos to Clint - I cannot imagine a more pleasant interaction. I will be sure to call Proper Plumbing the next time my DIY project turns out to be more than I can handle on my own. Thanks again!!
Clean, on time, and great service. Will definitely use again!
I’m happy I called Proper Plumbing.They helped me switch out my shower and bath fixtures as well as reset my toilet, and install a new vanity. They were professional, quick, and reasonably priced. Can’t recommend these guys enough!
The tech was very respectful of our house. A job well done. I’ve saved their number for next time.
The first time we called for a service Scott showed up within an hour of calling, he was professional, quick, & very upfront honest. He helped get our lines unplugged easily and walked us through each step of the way. We later found out Scott is the owner which made his service even more great. We have since called for little fixes as simple as a toilet swap. Each time has been quick, reasonable & very friendly.
Scott with proper plumbing was the key. He reviewed our needs, matched us up with a whole house water filter system, provided his experience and knowledge, cost of ownership and operations in a professional and end user friendly manner.
Loved working with Scott for my sink project. He did such a excellent job. There was lots of unexpected things that came up with the project, but he was excellent at communicating timelines and making sure we were up and going as soon as possible. Really enjoyed working with Proper Plumbing.Thanks Scott!
Had a major plumbing issue. Both Scott and Clint from Proper Plumbing were amazing. They were timely and worked late to insure that I had water. They were very friendly and kind. I highly recommend them and will certainly use them again for any future needs.
Scott and his associate from Proper Plumbing were very professional, responsive, and accurately diagnosed my plumbing issues. I would recommend this company to other homeowners.
